Dougie Brimson. Author, screenwriter, serial moaner.
I was going to write a long rant this morning about a subject which over this last year, has become an increasing source of not just irritation, but actual anger.
However, the more I talk about this particular issue with other people the more I realise that this is one of those rants which is becoming increasingly universal. Indeed, once you get to the end of this blog my guess is that you will at worst have a degree of empathy with the point, at best simply say ‘about effing time someone said that!’
So with that in mind, here we go.
If you walk into any government building or have any kind of contact with a major commercial organisation, you will be informed at some point that any or all information is available in a variety of languages. Indeed, in the case of somewhere like a hospital, council office or police station, there will be posters and leaflets imparting that knowledge pretty much everywhere.
This is of course, how it should be -after all, we live in a multi-cultural society- however, it is a fact that any nation is defined by various things one of which is its language. Therein lies my problem.
You see I am and will always regard myself as English. Not British, not European, English, And last time I looked, I live in England and the language of my homeland is English which just happens to be the most widely spoken and understood language on the planet.
So with that in mind, if I contact an organisation of any description which is based in England and find myself dealing with an individual who can barely speak my language let alone impart the often complex knowledge I require, why am I made to feel like either an idiot or a racist if I ask to speak to someone I can actually understand? Or for that matter, who understands me? Isn’t that a perfectly fair and reasonable request?
Of course it bloody well is!
Yet too many organisations seem quite happy to place people in customer facing positions who, whilst they might be perfectly competent in most respects, are clearly unable to carry out their function correctly simply because of their inability to communicate. That isn’t good enough, not in this day and age. However, the only way things will ever change is if we, as both taxpayers and consumers, start to demand it and on a regular basis.
So do it!
I’m not normally one for the festive season but I’m really looking forward to this one not least because it will herald in 2013 which for all kinds of reasons, is already shaping up to be a quite amazing year.
So to all those I have met, worked or had dealings with in 2012, especially those who are involved in new or ongoing projects, please take some time to relax, have fun and recharge your batteries because I don’t know about you, I’m planning on next year being the really big one and if you can’t keep up, you may well miss out!
And don’t forget, if you are lucky enough to receive an eReader as a gift on the 25th, you can download all of my books for around about £10.00 and that includes my latest, Wings of a Sparrow which is currently receiving great reviews and is already the subject of movie talk!
My name is Dougie Brimson; author, screenwriter and lover of all things blokey. This is my blog.
In the main, it will feature my opinions, provide the odd bit of advice or possibly be nothing more than a good rant just to get something off my chest but it might occasionally contain words and thoughts that are best described as provocative. As a consequence, please be aware that what you might read may not necessarily reflect the true opinions of the author but are instead, designed purely to illicit a response of some kind.
However, if you take offence to something you read or is inferred, too bad. If you know me, you should know better anyway and if you don't, please feel free to go elsewhere or better still, either email me to voice your concerns or simply leave a comment! I will always respond.
Either way... lighten up. It's only the bloody internet.
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